Privacy Policy | Luxe Haus Aesthetics & Beauty

LUXE HAUS AESTHETICS & BEAUTY

Website Privacy Policy

Effective date: May 30, 2026

1. Who we are and what this policy covers

Revitalized Healing, LLC, doing business as Luxe Haus Aesthetics & Beauty ("Luxe Haus," "we," "us," or "our"), operates the website luxehausmedspa.co and our related online booking, ordering, and social media pages (together, the "Site"). Our clinic is located at 2409 N. University Drive, Coral Springs, FL 33065.

This Privacy Policy explains what information we collect when you visit or use the Site, how we use and share it, and the choices you have. By using the Site, you agree to the practices described here.

Your medical information is handled separately. Once you become a patient, the health information in your medical record (for example, intake forms, treatment notes, photos, and lab results) is protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). How we use and disclose PHI is governed by our Notice of Privacy Practices, which is available at our front desk and on our website. If this Privacy Policy and our Notice of Privacy Practices conflict regarding PHI, the Notice of Privacy Practices controls.

2. Information we collect

We collect information you give us, information collected automatically when you use the Site, and limited information from service providers.

Information you provide to us

Contact details: name, email address, phone number, mailing address, and date of birth.
Appointment and inquiry details: the services you are interested in, preferred dates and times, and any messages you send through contact forms, chat, email, text, or direct messages.
Health-related information: when you request a consultation, book a treatment, or order wellness products, you may share information about your health, goals, medications, or medical history. Once you are a patient, this information becomes part of your medical record and is protected as PHI.
Order and payment information: billing and shipping details and purchase history. Card numbers are processed directly by our payment processor; we do not store full card numbers on our systems.
Account information: if you create an account on our booking or ordering platform, your login credentials and account preferences.
Reviews, testimonials, and photos: content you choose to submit to us or post publicly about Luxe Haus.

Information collected automatically

Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website, and the date and time of your visit.
Approximate location: general location (such as city or region) derived from your IP address.
Cookies and similar technologies: see Section 5.

Information from third parties

We may receive information from our booking, payment, and marketing service providers, and from social media platforms when you interact with our pages (for example, @luxehausmedspa, @aestheticsbykerry_np, @theluxehausinjector, @theluxehausesti, or @theluxehauscoordinator), subject to your settings on those platforms.

3. How we use your information

We use the information we collect to:

Schedule, confirm, and remind you of appointments and consultations.
Respond to your questions and requests.
Process orders, payments, and shipments, and manage memberships or packages.
Determine whether a service or product is appropriate for you and provide care (as governed by our Notice of Privacy Practices).
Send you service-related messages, such as pre- and post-treatment instructions, order updates, and policy changes.
Send marketing messages about promotions, events, and new services, where you have agreed to receive them.
Operate, maintain, secure, and improve the Site, and understand how visitors use it.
Detect and prevent fraud, abuse, and security incidents.
Comply with legal, regulatory, and professional obligations, and enforce our terms and policies.

We do not use your health information for marketing without your written authorization, except as permitted by law.

4. Text messages and email

Text messages (SMS/MMS). By providing your mobile number and checking the consent box on our forms, you agree to receive text messages from Luxe Haus at that number. Messages may include appointment reminders, treatment follow-ups, order updates, and, if you separately opt in, promotional offers. Promotional texts may be sent using automated technology. Consent to marketing texts is not a condition of any purchase or service.

Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or call us at [phone number].
Carriers are not liable for delayed or undelivered messages.

No sharing of mobile opt-in data. We do not sell, rent, or share your mobile phone number or text-messaging consent with third parties or affiliates for their own marketing purposes. Information may be shared only with service providers that help us deliver our messages.

Email. You can unsubscribe from marketing emails at any time using the link at the bottom of any marketing email. We will still send you transactional or appointment-related emails as needed.

5. Cookies, analytics, and advertising tools

The Site uses cookies, pixels, and similar technologies to keep the Site working, remember your preferences, measure traffic, and understand which pages and campaigns are effective. Our Site is hosted by Wix.com, which sets cookies needed to operate the Site. We also use Wix Analytics, Google Analytics, and the Meta Pixel (for Facebook and Instagram advertising), which collect information about your visits to help us measure traffic and reach people who may be interested in our services.

Limits on tracking health-related activity. We configure these tools so that information you enter into appointment, intake, consultation, or ordering forms, and information identifying the specific treatments you book or products you purchase, is not shared with analytics or advertising providers.

Your choices. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how the Site works. You can also opt out of Google Analytics using Google's browser add-on and manage ad preferences through your social media account settings. Our Site does not currently respond to browser "Do Not Track" signals.

6. How we share your information

We do not sell your personal information. We share it only as described below:

Service providers that help us run our practice and Site, such as website hosting, online booking and scheduling, electronic health records, payment processing, email and text messaging, shipping, and IT support. They may use your information only to provide services to us. Providers that handle PHI sign business associate agreements as required by HIPAA.
Licensed pharmacies and laboratories when needed to fulfill a prescription, compounded medication, or lab order you have requested.
Professionals working within our practice, such as independently licensed providers who deliver services on-site, only to the extent needed to provide the service you requested.
Legal and safety reasons: to comply with law, a subpoena, or court order; to respond to lawful requests from authorities; or to protect the rights, property, or safety of Luxe Haus, our patients, or others.
Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this policy and applicable law.
With your consent: for any other purpose you authorize, such as featuring your testimonial or before-and-after photos. We never publish patient photos without your written authorization.

7. Online booking, ordering, and payments

Appointments and certain wellness products may be booked or ordered through the Site or third-party platforms linked from it. Some products, including prescription medications such as peptides, GLP-1 therapies, and hormone therapies, require a consultation and provider approval before they can be dispensed. Information you submit to request these products is used to evaluate your eligibility and is treated as part of your medical record.

Payments are processed by third-party payment processors that follow industry security standards (PCI-DSS). Their use of your information is governed by their own privacy policies. We receive only limited information, such as your name, the last four digits of your card, and transaction details.

8. Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (SSL/TLS) on the Site, access controls, and secure, HIPAA-compliant systems for medical records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive health information through unsecured channels such as social media direct messages or website comment fields.

We keep personal information only as long as needed for the purposes described in this policy, or longer where required by law. Medical records are retained for at least the period required by Florida law. If we experience a data breach affecting your personal information, we will notify you as required by the Florida Information Protection Act and, where applicable, HIPAA.

9. Your choices and rights

You may contact us at any time to:

Access or receive a copy of the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal information we are not required to keep.
Opt out of marketing texts (reply STOP) or emails (click unsubscribe).
Close any online account you have created with us.

Requests to access or amend your medical record are handled under HIPAA and our Notice of Privacy Practices. We may need to verify your identity before responding, and some information must be kept to meet legal or medical record-keeping requirements. We will not discriminate against you for exercising these choices.

10. Children, third-party links, and visitors outside the U.S.

Children. The Site is intended for adults. We do not knowingly collect personal information online from children under 13. Services for patients under 18 require the consent of a parent or legal guardian. If you believe a child has submitted information to us, contact us and we will delete it.

Third-party links. The Site may link to other websites and platforms, such as social media, booking, or product-brand sites. We are not responsible for their privacy practices, so please review their policies.

Visitors outside the U.S. Our practice and the Site are based in Florida, and your information is stored and processed in the United States.

11. Changes and how to contact us

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make material changes, we will provide additional notice, such as a banner on the Site or an email.

Questions or requests about this policy or your information can be sent to:

Luxe Haus Aesthetics & Beauty

Revitalized Healing, LLC

Attn: Privacy Officer

2409 N. University Drive, Coral Springs, FL 33065

Phone: (954)-422-6754

Email: info@luxehausmedspa.cp

Website: https://www.luxehausmedspa.co